Q.What browser version do I need for optimal performance?
A. If you are having troubles with ReebokONE site performance you could be using a browser version that is not supported by the platform. In order for optimal performance please update your browser to the latest version.
Q.Video Tutorial: How to Apply for ReebokONE
A. In order to help you better understand the application process we have created a video that explains how to apply for the platform as well as how to upload documentation in order to prove appropriate credentials to be approved for a ReebokONE membership.
Q.Video Tutorial: How to Set Up Your Profile Page
A. The ReebokONE Profile Page Overview video walks through the process of setting up your ReebokONE Profile. It includes tips on uploading your profile pictures, changing the colors of your profile, adding an About Me and Fun Fact, as well as editing your certifications.
Q.Video Tutorial: How to Sign Up for a Commissions Account
A. This video will explain the process of signing up for a commissions account on the ReebokONE platform through our commissions program, Commission Junction. It will walk through the application process and explain some of the information necessary to complete the application including what to put for the Website Name, Website URL, Category of website, and several other fields.
Q.Video Tutorial: How to Manage Your Connections
A. This video explains the Connections module on the ReebokONE site including how to follow other fitness professionals, and how to search through the instructor module to find professionals based on different categories.
Q.Video Tutorial: My Favorite Gear Overview
A. The ReebokONE My Favorite Gear Overview video walks through how to add Reebok gear to your favorites, comment on why they are your favorite products, tag products in your gallery, and share products through your social media networks.
Q.Video Tutorial: FitList Overview
A. The ReebokONE My FitList Overview explains how to upload Spotify playlists to your ReebokONE profile.
Q.Video Tutorial: How to Use My Gallery Module
A. The My Gallery overview video walks through how to upload albums from Facebook, add videos from YouTube, and tag products in your photos.
Q.Video Tutorial: My Updates Overview
A. The ReebokONE My Updates Overview walks through the different modules that make up the My Updates section including Industry Insights, Learn More, and Recent Updates. This video also explains how to get further support from the ReebokONE team and how to find the FAQs
Q.How often do I get paid Commission?
A. A link
to CJ help doc.
As soon as the order has been approved in your ecommerce program within your local market and exceeds the designated time frame defined by the affiliate program.
Q.Why did I not receive my Commission?
A. The buyer may have used a discount which disqualified commissions, purchased a non-commissionable item, used a gift card, or may not have purchased the product through your page. In order to make sure a commission is earned, share your profile to social media sites and comment on products accordingly in your favorite gear module. In your commissions program account you must make sure your banking information is up to date so funds can be distributed.
Q.How do I add products to My Favorite Gear?
A. In My Favorite Gear you can search through the list of fitness products by clicking
on the black pencil icon in the upper right hand corner and then clicking on the button add to my favorite gear. You can also comment on items in My Favorite Gear by clicking on the black pencil icon in the upper right hand corner and then clicking on the image of the item. Please refer to the First Tour for any additional information.
Q.How do I become featured in the Instructor Spotlight?
A. ReebokONE admins will define criteria and steps to become a featured instructor which will be communicated once this process has been defined.
Q.How do I follow other instructors?
A. When you visit another instructors profile, navigate to the top right of the page and click follow. To Unfollow you can click the same button on the users profile.
Q.How do I share/communicate my profile?
A. ReebokONE provides the fitness community a variety of ways to share and communicate their profile. The vanity URL is a great way to start which will give the branded experience along with direction to your profile page. The instructor can add a variety of links and share their profile at any point in time to other networks. Directly on the site, Find an Instructor allows visitors and other instructors to find you based on criteria.
Q.How do I create or listen to FitLists?
A. To listen to Fitlists or create your own you must have an account with Spotify. If you have playlists you would like to add, right click on the desired playlist and click "copy Spotify URI". Then navigate to your ReebokONE account and paste this into the Manage your FitList overlay. Once you save the information your playlist will populate on your profile. Unless you have a premium account, you will be limited to the hours of music listening and also cannot listen on mobile. Please visit Spotify for further information on how the accounts are structured.
Q.How do I contribute or suggest content for the Industry Insights?
A. E-mail the ReebokONE@reebok.com account with any suggestions or ideas for the module.
Q.Why do I see Commission Junction deposits in my bank account?
A. As a ReebokONE user you signed up for the commissions program and whenever a visitor purchases a product from your ReebokONE page, you will receive a commission. Commission Junction handles all payments to the users, this does not come from Reebok.
Q.What external social networking sites can I link my profile to?
A. When you set up your profile you can link to 9 available social platforms to push content at your leisure. Available platforms include Facebook, Twitter, Google+, LinkedIn and more!
Q.Why does my quote show, but not my About Me Section?
A. The profile allows you to add a quote or about me bio section. However, you cannot have both a quote and bio show up at the same time. If you have added your LinkedIn profile to your social links, it will be presented in the About Me section.
Q.How do I access First Tour?
A. To access the First Tour you will need to click on the Go To Profile icon in the Welcome e-mail sent once your account has been approved. This is also the area where you would set up your vanity URL.
Q.How do I upload pictures onto My Gallery?
A. In order to upload pictures onto the My Gallery module on your ReebokONE profile you must first create an album of pictures on your Facebook page that you would like to upload to your ReebokONE profile. Then navigate to the My Gallery module and click on the black pencil icon in the upper right hand corner. Once there click the Manage Albums button which will open up the various albums that you have on your Facebook page. Check the box in the upper right hand corner of the album you wish to upload and then click the Back button. This will allow you to see all of the pictures in the album and give you the opportunity to edit the pictures by clicking on them individually to add captions or tag any Reebok gear that may be in your pictures. When you are done click the Done button in the lower right hand corner. Any changes that you wish to do to your albums, such as deleting a picture, must be done through your Facebook page, it cannot be done on your ReebokONE profile.
Q.How do I upload a video to My Gallery?
A. In order to upload a video to My Gallery you must first create a playlist on YouTube and click share to get the URL for the playlist. Then go to your ReebokONE profile and click on the black pencil icon in the upper right hand corner of the My Gallery module. Click on Your Videos and copy and paste the playlist URL here.
Q.How do I link my external social networking sites to my profile?
A. Go to your profile and click on the black pencil icon in the upper right hand corner of the center box that has your name in it. This icon will open a list of available external social networking sites that can be linked to your profile. Enter the information requested and it will link those sites up to your profile.
Q.Why does it say to contact Customer Service when trying to login?
A. If you are attempting to login on the page and it says to contact customer support, this most likely means your Reebok.com account has been locked. You can click the forgot password link and reset your account password. Once your Reebok.com account is unlocked you can Apply to ReebokONE with the "Already have a Reebok Account" link which will bypass the first page of signups. If you continue to have issues with logging in, please contact Reebok.com customer support.
Q.Why does my FitList say "error bad gateway 502"?
A. The message is an error with the spotify application that is pulling your playlists into the ReebokONE platform. Once the issue is resolved on spotify it will pull the playlists back in appropriately.
Q.How do I set up my personalized URL?
A. You will need to click "Go To Profile" in the welcome e-mail to access the first tour which starts with setting up your personalized URL. This will also be used when you set up your Commissions account when it asks for what is your website.
Q.Why is my ReebokONE discount not working on eCommerce?
A. When you shop on eCommerce you will need to log in to your reebok account that you signed up for in the ReebokONE registration process. Once you do this it will apply the discount directly to the order. No other discounts can be applied if you are using your ReebokONE discount.
Q.Why aren't my tweets showing up?
A. If your Twitter is set to private or you have not tweeted from your Twitter account in the past, your tweets will not show up on your ReebokONE profile. Please change your privacy settings to resolve this issue.