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Frequently Asked Questions

How will I know Reebok.com received my order?

We'll send you a confirmation email once your order has been placed and processed. The confirmation will contain your order number, your shipping address, and the tracking number. Please remember to check your spam folder.

You will receive separate emails for product and Gift Card orders.

Order Confirmation.

This e-mail tells you that we have received and are processing your order. Keep this e-mail for your records; it contains your order number.

Shipment Confirmation.

This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails if parts of your order ship at different times.

What is the status of my refund?

It can take up to 30 days for your refund to show from the time you ship it back to us. You will receive a notification letting you know the package has been received by our warehouse.

How can I check the delivery status on my order?

Just visit the shipping carrier for your order and input your tracking number to check delivery status.

  • YourReebok custom shoe tracking is at FedEx.
  • Most items will be shipped UPS.
  • Occasionally items will be shipped via USPS as well.

What is your return policy for merchandise purchased on Reebok.com?

You may return your new and unused reebok.com or in store purchase at any Reebok retail store within 30 days of purchase. The original form of payment and invoice are required for the store to process your return at the full purchase price. If the receipt is not available, an in store credit will be issued at the current product price. Reebok retail stores are unable to accept returns for orders payed with PayPal. Please return PayPal orders by mail. Customized YourReebok products are excluded from refunds.

We now feature Self Service Returns; click here for more information.

  • Merchandise may be refunded where you bought it with a receipt.
  • Merchandise must be new or unused with box/tags attached.
  • Purchase prices will be honored for all merchandise exchanges or refunds with a receipt.
  • All merchandise purchased through a discount promotion (for example, Buy One Get One Half Off) will be exchanged or returned at the value purchased. See invoice for purchased value. Price adjustments will be made for products not being returned within the promotion.
  • If you need a return label, please call us at 1-866-870-17431-866-870-1743.

Will I be able to return merchandise that is over a year old?

Unfortunately no, any purchases over 30 days old are not be eligible for a refund.

Can I exchange my purchase for something else?

No. At this time Reebok.com doesn’t take online exchange requests. However, our customer service agents will be happy to assist you with a return and a new order.

Or use our Self Service Return option, then order a replacement through our Online Shop.

When are promotional discounts applied?

Promotional discounts are applied at checkout when you enter a valid promo code.

What products are excluded from promotional discounts?

Unless otherwise stated, promotional discounts exclude items ending in $0.98, CrossFit merchandise, limited releases, gift cards, previous purchases, ZPump Fusions, UFC Fight Kits, custom shoe orders, and custom apparel orders.

What if I cannot find the product I want at Reebok.com?

We work diligently to keep our online store well stocked, and our online store features a selection of Reebok footwear, apparel, and accessories. We realize this may not always include what you had in mind. Our goal is to help connect you with the Reebok products you need, whether from Reebok.com or any of our retail partners. If you can’t find it here, check with your nearest Reebok retailer using our Store Locator.