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Orders

How Can I Pay?

We currently accept the following:

  • Visa
  • American Express
  • MasterCard
  • Discover Card
  • Paypal (Must be a U.S. account.)
  • Reebok gift cards
  • Pre-paid gift cards: Visa, MasterCard, American Express

We use industry-leading technology to keep your credit card secure. Please review Reebok's Privacy Policy for more details.

Can I change or cancel my order

Once you place an order, we begin processing it immediately so your gear arrives fast. You can’t change or cancel an already-placed order, but you can return item(s) you don’t want.

See our Returns and Exchange Policies.

Or return a product using our Self Service Returns option.

If you want to order something else, simply place a new order online or call our online shop customer service team at 1-866-870-1743. Our team can help with the products you need or email us at here.

Our online shop customer service team is available Monday – Friday, 8am – 8pm(ET) or Saturday and Sunday, 11am-7pm(ET). We’re happy to assist you.

When are promotional discounts applied?

You get them at check out. Just enter your valid promo code.

What products are excluded from promotional discounts?

Unless otherwise stated, promotional discounts exclude items ending in $0.98, CrossFit merchandise, limited releases, gift cards, previous purchases, ZPump Fusions, UFC Fight Kits, and custom shoe orders.

Is my personal information secure on Reebok.com?

We use industry standard encryption known as Secure Socket Layer (SSL) to keep your order information secure. For more information click here.

How do I know an item is in stock when I place my order with Reebok.com?

Your cart will let you know if an item you’ve added runs out. We’ll recommend alternative products so you can get what you need. Plus, our Customer Service Representatives are always ready to help you when selecting acceptable substitutions.

What if I cannot find the product I want at Reebok.com?

We work diligently to keep our online store well stocked, and our online store features a selection of Reebok footwear, apparel, and accessories. We realize this may not always include what you had in mind. Our goal is to help connect you with the Reebok products you need, whether from Reebok.com or any of our retail partners. If you can’t find it here, check with your nearest Reebok retailer using our Store Locator.

How will I know Reebok.com received my order?

We'll send you a confirmation email once your order has been placed and processed. The confirmation will contain your order number, your shipping address, and the tracking number. Please remember to check your spam folder.

You will receive separate emails for product and Gift Card orders.

Order Confirmation.

This e-mail tells you that we have received and are processing your order. Keep this e-mail for your records; it contains your order number.

Shipment Confirmation.

This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails if parts of your order ship at different times.

What if I forget my order number?

No worries! Your order number is in your confirmation email along with an automatic link to your order status on Reebok.com. It is a good idea to save your order confirmation email or write down the number for future reference. If you forget or misplace your order number, please send us an email using our online form, and a Customer Service Representative will contact you. Or call 1-866-870-17431-866-870-1743 for immediate assistance.

How can I check the delivery status on my order?

To check the delivery status of your order, please visit the shipping carrier's and input your tracking number:

  • YourReebok custom shoe tracking is at FedEx.
  • Most items will be shipped FedEx.
  • Occasionally items will be shipped via USPS as well.

Can I add or delete items from my order if I change my mind?

No. We immediately hand off most orders to our warehouse where they are processed quickly and shipped out. If you want to change your order, please see our Returns Policy.