RETURNS & REFUNDS

 
HOW DO I RETURN MY PRODUCTS?


What Is The Reebok Return Policy?

We want you to be passionate about your purchase. If you’re not feeling the love, return your Reebok.com product(s) within 60 days for a full refund.

 

RETURN STEPS

PURCHASES MADE THROUGH REEBOK ACCOUNT

  1. Sign In to your Reebok account
  2. Go to your Order History
  3. View the order you want to return
  4. Click Start your returns
  5. Click on the item(s) you want to return then click next
  6. Let us know why you want to return the item(s) by selecting the return reason
  7. Confirm your return by clicking done, then click next
  8. Select your return method then click next
  9.  Review your return then click submit

 

PURCHASES MADE AS A GUEST

  1. Go to our Returns Portal
  2. Enter your order number (i.e. RBEC00000000) and email address, then click next to view your order
  3. Click on the item(s) you want to return then click next
  4. Let us know why you want to return the item(s) by selecting the return reason
  5. Confirm your return by clicking done, then click next
  6. Select your return method then click next
  7. Review your return then click submit

 

RETURN SHIPMENT INSTRUCTIONS

  1. Print your return label. No printer? Simply save the UPS QR code or return label on your mobile device to show during drop off.
  2. Pack the item(s) you want to return in the original box, or any available to you. If you have created more than one return label, please package the items separately, per return label. After your return label is created, it is only valid for 7 days before expiring.
  3. Seal the box and place your return label over the original delivery label, or show the return UPS QR code or return label during drop off.
  4. Bring your package to a return drop off location. More details on return drop off locations can be found at Find Locations | UPS - United States.
  5. Refunds will be issued within 3-5 business days of the return delivery.

EXCHANGING YOUR ORDER OR PRODUCT

To start the exchange process please reach out customer service. Customer service contact information can be found here. You may exchange your product for a different size of the same price. We want to get you the correct size as quickly as possible, we'll ship out your exchange as soon as our warehouse team has processed the returned product.

To use free exchanges on reebok.com, the package must be sent physically from within the United States. The return label is not valid through USPS for APO/FPO returns.

You’re also able to exchange your online order in store if the item is in stock with proof of purchase. Footwear must be in the original box. Please contact your local store for additional details.

Face Covers, personalized products, and any products marked as final sale on the product page are not eligible for returns or exchanges.


We want to get you the correct size as quickly as possible, we'll ship out your exchange as soon as our warehouse team has processed the returned product. If you do not drop your return item(s) off within 10 days, your exchange order will be canceled. After this, you can still receive a refund by returning your item to the carrier. The refund will be issued once our warehouse team has processed the returned product. 

 

RETURNING YOUR ONLINE ORDER IN-STORE

You may return your reebok.com order at a Reebok retail store within the 60 day return window. The original form of payment and confirmation email, or returns sticker from the shipping box, are required for the store to process your return at the full purchase price. If the receipt is not available, in-store credit is given at the current product price.

 

RETURNING YOUR IN-STORE PURCHASE

In-store returns are accepted within 60 days of the original purchase date as long as merchandise is unused with tags attached. You may return your order to any Reebok retail store.


Footwear must be in the original box. Please contact your local store for additional details.


If one of our store employees placed an in-store order for you with a tablet and you received these items at home, you have to return the products to our warehouse by following the online return process.
 

RETURNING REEBOK ITEMS PURCHASED AT ANOTHER RETAILER OR ONLINE SHOP

If you purchased products at another retailer or online shop, please get in touch with them, as they have their own return policies. It is not possible to return your items to Reebok.

 

WHAT IS THE STATUS OF MY REFUND?

Refunds will be issued back to your original form of payment within 3-5 business days of when the return is processed. Normal bank processing times do apply and may take up to a full billing cycle.

 

If you selected the eGift card refund option, please check your email after receiving your return confirmation email as your refund credit will arrive shortly after.
 

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