Welcome to the Reebok membership program, the Reebok UNLOCKED Program (the “Program”). The Reebok UNLOCKED Program is organized by Reebok International Ltd. (“Reebok,” “we,” or “us”) and these Terms and Conditions (the “Terms”) govern your participation in the Program. Please read these Terms carefully. By participating in the Program, you agree to be bound by these Terms.
To participate in the Program, you must be at least 13 years old and a legal resident of the United States. If you are at least 13 but less than 18 years old (or the age of majority in your location), you must also have the consent of your parent or guardian before enrolling in the Program and your parent or guardian must read and agree to these Terms. By enrolling and participating in the Program, you represent that you meet these eligibility requirements.
For a high-level summary of how to join the Program, how to earn points, available rewards and how to redeem the rewards, please visit the Program page at https://www.reebok.com/us/reebokunlocked. You may also visit our FAQ section on the membership program by clicking here https://www.reebok.com/us/reebokunlocked. For more details, please keep reading below.
If you meet the eligibility criteria above, you can join the Program by filling out a registration form on www.Reebok.com, or in Reebok retail stores. No purchase is required to enroll in to the Program. Only one account is allowed per individual. If you join the UNLOCKED Program, you agree to provide and maintain true, accurate, current and complete information about yourself as prompted by the registration form.
As a member of the Program, you will earn Points for purchases (except gift cards) that you make on www.Reebok.com/US, the or in Reebok retail stores, including outlets, in the US. Purchases include purchases of regular and sale priced merchandise. Purchases at stores other than Reebok stores in the US will not qualify for Points (even if you purchase Reebok products). If a member returns purchased items, the Points earned by those items will be deducted from the member’s Point total. In addition to earning Points for purchases, members can also earn Points for certain interactions with us. These include but are not limited to:
From time to time, Reebok, in its sole discretion, may change, discontinue, or add the interactions where members can earn Points and the number of Points earned, with or without prior notification to members.
Members must provide their Reebok membership identification (email address) in stores or be logged into their Reebok account on the website to receive the eligible Points for their actions. Reebok reserves the right to retrospectively credit Points for interactions where the member was not logged in, provided sufficient proof is made available to Customer Service.
Existing Reebok account holders can start earning Points from the day they have been migrated to the Program, and normally no prior transactions or interactions will be eligible for Points. New members will earn Points from the date they register for the Program, and normally no prior transactions or interactions will be eligible for Points. Membership start dates for the Program may vary for members depending on their account type.
All Points earned by members are valid for 365 days from the date of earning and will expire at the end of this period unless Reebok explicitly states otherwise.
Points are not transferrable between members. Points have no cash value and cannot be exchanged for cash.
The Program has 4 tiers. Members can progress through these tiers by earning Points.
Member is the entry-level tier. Members only need to register for the Program to be part of this tier. No purchase required.
Members can progress to the higher tiers of Insider, Premier and Full Access by accumulating the required number of Points mentioned on the Program information page at https://www.reebok.com/us/reebokunlocked within 365 days of registration or current tier entry (your “Membership Year”).
Tier downgrades could happen in two instances:
Entry and progress through each of the above-mentioned tiers will unlock a set of new rewards for members. When a member enters a higher tier, they will receive a one-time tier-specific discount voucher for that new tier that is good for 60 days. Members will have access to the rewards in their current tier and the tiers below them. For example, Full Access will have access to the rewards from the Premier tier as well as Insider and Member tiers (except for the lower tiers’ entry discount vouchers).
For a full list of rewards members can enjoy in each tier, please visit https://www.reebok.com/us/reebokunlocked.
Specific Rewards (whether products or experiences) are available while supplies last and may be subject to change, discontinuance, limitations, and substitutions by Reebok, at its discretion and at any time without notice. How and when Rewards are delivered is determined by Reebok in its sole discretion.
Membership vouchers can only be redeemed once. Offers cannot be combined and must be redeemed one at a time.
Members are responsible for maintaining the confidentiality of their password and account and are fully responsible for any and all activities that occur under their password or account. Members should immediately inform Reebok customer service of any unauthorized use of their password or account or any other breach of security.
The UNLOCKED Program is for members’ personal use only. Members agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer or upload for any commercial purposes, any portion of the UNLOCKED Program. The transfer, sale, or barter (or the attempted transfer, sale, or barter) of Rewards, member exclusive promotional offers, and any misrepresentation of fact relating there to, may result in cancellation of the member’s account, including any unused Points or claimed but unused Rewards in Reebok’s sole discretion.
You may cancel your Program membership at any time by logging in to your account on https://www.reebok.com/us/reebokunlocked.
We may cancel your Program membership at any time for any reason in our sole discretion, including, but not limited to, if we determine that you (a) are ineligible, (b) have not used your account for an extended period of time, (c) violated any term or condition of the Program or any applicable law or regulation, or (d) engaged in any deception, forgery, fraud or committed any other abuse of the Program. We may revoke some or all of your points or rewards if we determine that you received points or a reward due to an error, through fraud or deception, or in any manner not authorized.
If you or Reebok cancels your Program membership, you will lose your accumulated points. If you cancel your membership, you may rejoin the Program by registering at https://www.reebok.com/us/reebokunlocked or on the Reebok app. When restarting your membership, your previously earned points will not continue to your new membership.
In all matters relating to the administration of the Program, the decisions of Reebok will be final. Reebok reserves the right to change or cancel any aspect of the Program, at any time. If we change these Terms, we will give you notice by posting the new Terms at https://www.reebok.com/us/reebokunlocked. Those changes will go into effect on the Revision Date shown in the revised Terms. By continuing to participate in the Program, you are agreeing to the revised Terms.
THE PROGRAM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, REEBOK DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO THE PROGRAM (INCLUDING THOSE RELATED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT AND THOSE ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE).
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, REEBOK WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING FOR THE LOSS OF PROFIT, REVENUE, OR DATA) ARISING OUT OF OR IN CONNECTION WITH THE PROGRAM, HOWEVER CAUSED, AND UNDER WHATEVER CAUSE OF ACTION OR THEORY OF LIABILITY BROUGHT (INCLUDING UNDER ANY CONTRACT, NEGLIGENCE, OR OTHER TORT THEORY OF LIABILITY) EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, REEBOK’S TOTAL CUMULATIVE LIABILITY TO YOU OR ANY THIRD PARTY UNDER THESE TERMS AND THE PROGRAM, FROM ALL CAUSES OF ACTION AND ALL THEORIES OF LIABILITY, WILL BE LIMITED TO AND WILL NOT EXCEED THE FEES YOU HAVE ACTUALLY PAID REEBOK DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM GIVING RISE TO SUCH LIABILITY.
ALL ISSUES AND QUESTIONS CONCERNING THE CONSTRUCTION, VALIDITY, INTERPRETATION, AND ENFORCEABILITY OF THESE TERMS OR THE RIGHTS AND OBLIGATIONS OF YOU OR REEBOK IN CONNECTION WITH THE PROGRAM SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE INTERNAL LAWS OF THE COMMONWEALTH OF MASSACHUSETTS WITHOUT GIVING EFFECT TO ANY CHOICE OF LAW OR CONFLICT OF LAW RULES OR PROVISIONS THAT WOULD CAUSE THE APPLICATION OF ANY OTHER STATE’S LAWS. FOR THE PURPOSES OF ANY DISPUTES HEREUNDER AND SUBJECT TO THE AGREEMENT TO ARBITRATE BELOW, BY ENROLLING OR PARTICIPATING IN THE PROGRAM, YOU AGREE THAT ANY AND ALL DISPUTES, CLAIMS, AND CAUSES OF ACTION ARISING OUT OF OR IN ANY WAY RELATED TO THE PROGRAM SHALL BE RESOLVED INDIVIDUALLY, WITHOUT RESORT TO ANY FORM OF CLASS ACTION AND CONSENT TO THE EXCLUSIVE JURISDICTION AND VENUE OF THE APPROPRIATE STATE OR FEDERAL COURT SITUATED IN BOSTON, MASSACHUSETTS.
By enrolling in and participating in the Program, you agree that that all disputes you may have with, or claims you may have against Reebok or its affiliates arising out of or connected in any way with (a) the Program, (b) these Terms, or (c) the determination of the scope or applicability of this agreement to arbitrate (a “Claim”), will be resolved exclusively by final and binding arbitration.
You and Reebok intend for this to be an agreement for arbitration that can be enforced under the Federal Arbitration Act (FAA), 9 U.S.C.A. §§ 1–16.
All Claims must be resolved through individual (non-class) arbitration. You and Reebok waive any rights to maintain other available resolution processes for Claims, such as a court action or administrative proceeding, to settle disputes. You and Reebok waive any right to a jury trial for Claims.
Instead of suing in court, we each agree to settle Claims only by arbitration. The rules in arbitration are different. There’s no judge or jury, and review is limited, but an arbitrator can award the same damages and relief and must honor the same limitations stated in the agreement as a court would.
Any Claims will be determined by arbitration in Boston, Massachusetts before one arbitrator. The arbitration will be administered by JAMS pursuant to JAMS’ Streamlined Arbitration Rules and Procedures, available at http://www.jamsadr.com/rules-streamlined-arbitration/. Judgment on the award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. If for any reason, JAMS cannot or will not provide this arbitration, the parties may ask any court of competent jurisdiction to select an arbitrator from a list provided by the parties.
You agree that you will not file a class action against Reebok or any of its affiliated companies or participate in a class action against Reebok or any of its affiliated companies, in any Claim. You agree that you will not file or seek a class arbitration or participate in a class arbitration against Reebok and its affiliated companies, in any Claim.
If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Reebok will pay as much of the administrative costs and arbitrator’s fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.
THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN APPLICABLE ARBITRATION RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR REEBOK WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION. If any provision of this Section is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section will continue in full force and effect. This Section of these Terms will survive the termination of your relationship with Reebok.
In all matters relating to the administration of the Program, the decisions of Reebok will be final. Reebok is not responsible for communication problems of any kind relating to the Program. Under no circumstances will Reebok be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other causes beyond its reasonable control. If any provision of these Terms is found to be unlawful, void, or unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity or enforceability of any remaining provisions. The failure of Reebok to enforce any right or provision of these terms will not prevent Reebok from enforcing such right or provision in the future. These Terms cannot be modified or amended in any way except in a written document issued in accordance with law by a duly authorized representative of Reebok. Reebok may assign its rights and obligations under these terms, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law.
If you have any questions about the Program, please contact us:
PLEASE RETAIN A COPY OF THESE TERMS FOR YOUR RECORDS AND PLEASE CHECK THE REEBOK WEBSITE OR APP FREQUENTLY FOR ANY CHANGES TO THESE TERMS.