Normally it takes 3-5 business days but it can take up to 30 days for your refund to show from the time we receive the return. You will receive a notification letting you know the package has been received by our warehouse.

Promotional discounts exclude custom shoes, gift cards, and items marked as excluded on the product page. Please make sure you have correctly applied the code at checkout. If you are still having trouble please reach out to our customer service team for additional assistance.