What can I help you with?
Frequently asked questions
- How will I know Reebok.com received my order?
- Can I exchange my purchase for something else?
- What is the status of my refund?
- When are promotional discounts applied?
- How can I check the delivery status on my order?
- What products are excluded from promotional discounts?
- What is your return policy for merchandise purchased on Reebok.com?
- What if I cannot find the product I want at Reebok.com?
- Will I be able to return merchandise that is over 30 days old?
Support topics
How to
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How do I check my gift card balance?
Please visit http://www.reebok.com/us/gift-cards to check your balance
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When can I get my refund?
Normally it takes 3-5 business days but it can take up to 30 days for your refund to show from the time you ship it back to us. You will receive a notification letting you know the package has been received by our warehouse
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Why my voucher is not working?
Promotional discounts exclude custom shoes, gift cards, and items marked as excluded on the product page. Please make sure you have correctly applied the code at checkout. If you are still having trouble please reach out to our customer service team for additional assistance.
WHERE IS MY ORDER?
Log in or use the Guest Tracker to quickly track your order, start a return, cancel items, and check the status of a refund.