Support topics

How to

  • How do I check my gift card balance?

    Please visit to check your balance

  • When can I get my refund?

    Normally it takes 3-5 business days but it can take up to 30 days for your refund to show from the time you ship it back to us. You will receive a notification letting you know the package has been received by our warehouse

  • Why my voucher is not working?

    Promotional discounts exclude custom shoes, gift cards, and items marked as excluded on the product page. Please make sure you have correctly applied the code at checkout. If you are still having trouble please reach out to our customer service team for additional assistance.


Log in or use the Guest Tracker to quickly track your order, start a return, cancel items, and check the status of a refund.

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